Advice Services

RAMFEL provides general and specialist advice services in a range of areas. All our advice services are quality assured, free and confidential. We are registered with the Office of the Immigration Services Commissioner to provide advice on asylum and immigration, and we hold quality marks with the Legal Services Commission for advice and casework for refugees, and a specialist quality mark for welfare benefits. We operate through a system of drop-ins, appointments, outreach and home-visits as required.

Our main office in Ilford is open Monday-Friday 9am-5pm.

We operate through a series of appointments and drop-ins. Currently we’re open to members of the public to drop-in:

Monday 10-1pm
Tuesday 2-5pm
Wednesday 10-1pm
Thursday 10-1pm
Fridays – closed

Please note that occasionally at busy times we may not be able to deal with your enquiry at a drop-in, but you will always be provided with an appointment as soon as possible afterwards.

In Barking & Dagenham

Tuesday 10-1pm
Wednesday 2-5pm

We currently operate an appointment system at other time for residents in Barking & Dagenham. Please ring 020 8478 4513 for an appointment.

Our Newham drop-in is only for those affected by destitution. We operate a hot meal facility and information session every Saturday from a local community centre. Please ring 020 8478 4513 for further information.

Making an appointment or referral

Making an appointment or referral could not be easier.

If you’re an individual or family looking for help then just either email us or telephone 020 8478 4513 We aim to respond to all enquires for an appointment within 5 working days.

If you wish to refer someone to the service, please complete the referral form. The referral form is an important tool for us in making sure that we can respond appropriately to requests for help. It helps us help you. To make a referral, download this form and email to referral@ramfel.org.uk or fax to 020 8514 0540. We aim to respond to all referral enquires within 5 working days.