Complaints
RAMFEL aims to provide clients with the best possible service. However, users of our services and other stakeholders may feel that the quality, level or standard of service provided falls short of what can reasonably be expected of RAMFEL’s staff. Your continued involvement and goodwill is of great value to us. If you are unhappy with our services and have a complaint, we would appreciate you telling us about it.
We take all reports of concerns about RAMFEL’s services very seriously and we thoroughly investigate each of them. We are committed to maintaining the confidentiality of your personal and sensitive information, in line with our data protection responsibilities. Only those who are involved with responding to your complaint, concern or feedback will be made aware of it.
If you woud like to file a complaint, you can fill out the form below. For full details on timeline, procedure and next steps for the complaint please download the policy below.
We take all reports of concerns about RAMFEL’s services very seriously and we thoroughly investigate each of them. We are committed to maintaining the confidentiality of your personal and sensitive information, in line with our data protection responsibilities. Only those who are involved with responding to your complaint, concern or feedback will be made aware of it.
If you woud like to file a complaint, you can fill out the form below. For full details on timeline, procedure and next steps for the complaint please download the policy below.
| Complaints Policy |
